Order Queries
- Where is my order?
- Can I cancel/amend my order?
- What can I do if my order is going to the wrong address?
- Where is my order confirmation?
- What should I do if my order is missing?
- What do I do if I've received the wrong item?
Product & Stock
- Do your phone cases offer full protection?
- I have received a 'Back in Stock' email, but when I go to order the item is still sold out?
- How can I find out if you'll be getting a restock of a product I want?
- Why can't I find an item that I've seen advertised?
- Is your packaging recyclable?
- Do your products offer a warranty?
Delivery
- Split Shipments
- Do I need to pay customs and duties charges?
- Do you ship to PO Boxes or APO addresses?
- What delivery options do you offer?
- How does your UK standard delivery service work?
- How does your UK next day delivery service work?
Returns & Refunds
- How do I return an item?
- Can I exchange an item?
- Can I return items purchased with a gift card?
- Can I return a personalised item?
- Can I get a refund if the price has changed since I ordered it?
- I've paid with Klarna, how do returns work?
Personalised Items
Payment
- What payment methods do you accept?
- Experiencing problems paying?
- How does pay later with Klarna work?
- What currencies can I use?
- How do I purchase a gift card?
- My discount code didn't work?