What should I do if I've received the wrong item?
We're really sorry if you've received the wrong item — we know how frustrating that can be!
If you believe you’ve been sent something incorrect, please contact our Customer Service team as soon as possible. To help speed things up, make sure to include the following in your message:
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Your order number
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A clear photo of the item you received
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A photo of the item label or barcode (if available)
Once we have this information, we’ll work quickly to get this resolved for you.
We handle both UK and international orders, and our team will guide you through the next steps — whether that's sending a replacement or arranging a return.