What should I do if my order is missing?
We're sorry to hear your order hasn't arrived!
If you're in the UK and your order hasn’t arrived within the estimated delivery window provided in your shipping confirmation email, here’s what to do:
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Check your tracking link – this is usually the fastest way to see the latest update.
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Still no update after 10 working days? Please get in touch with our Customer Service team within 21 days of your order date so we can investigate and help resolve this for you.
For international customers, please allow up to 16 working days from dispatch before contacting us, as delivery times can vary depending on your location.
After these timeframes, we may not be able to guarantee a refund or replacement — so please do reach out as soon as possible if you think your order may be lost.