Returns & Refunds
- How do I return an item?
- Can I exchange an item?
- Can I return a gift?
- Can I return items purchased with a gift card?
- Can I return a personalised item?
- Can I get a refund if the price has changed since I ordered it?
- I've paid with Klarna, how do returns work?
- I've purchased earrings, can I return these?
- I've purchased beauty products, can I return these?
- What should I do if my refund is incorrect?
- I forgot to include my returns note in my return, what can I do?
- Will my original postage costs be refunded?
- What do I do if my item is faulty?
- I purchased a product and now it's in the sale, can I get a refund?
- I have purchased something online, can I return it in-store?
- I purchased a Skinnydip item from another retailer, but it is faulty. What do I do?
- Where is my refund/exchange?
- Can I return a personalised product?
- Non-returnable products.