We work with a bunch of third-party retailers, and any purchases made through their stores or concessions are covered by their own returns policies.
Since we don’t have a record of the transaction, you’ll need to either pop into the original store or contact the retailer’s customer service online. Make sure you have your receipt handy and snap a few pics of the fault — that’ll make things way easier.
If the retailer can’t help, just get in touch with us with your receipt details and photos of the faulty item, and we’ll do our best to sort it out for you! 💖