Changed your mind? No problem. Eligible items can be returned within 30 days of receiving your order.
Items must be unused and in their original condition. Where applicable, products must also be unopened and have their original packaging, tags or hygiene seals intact.
UK Returns
UK returns cost £3.50, which will be deducted from your refund.
To make a return:
1. Register your return
Head to our online Returns Portal, enter your order details and select the item(s) you'd like to return.
2. Choose your return option
Depending on eligibility, you'll be able to choose from:
- Refund – back to your original payment method
- Exchange – swap your item for another eligible product
- Gift Card + 20% Extra – choose a Skinnydip Gift Card and we'll add an extra 20% to your return value
3. Send your return
Follow the instructions provided in the portal to send your items back to us.
Please keep your proof of postage and tracking information until your return has been completed.
4. We'll process your return
Once your return has been received and checked, we'll process your chosen refund, exchange or gift card.
We'll email you once your return has been processed.
International Returns
International customers can also return eligible items within 30 days of receiving their order.
You'll need to arrange and pay for your return postage. We recommend using a tracked service and keeping your proof of postage until your return has been completed.
Start your return through our online Returns Portal for instructions.
Faulty, damaged or incorrect item?
Please don't register a faulty, damaged or incorrect item as a standard return.
Contact our Customer Service team first with your order number and photos of the issue.
For faulty items, our team will review the issue and, where appropriate, provide you with a returns authorisation code and instructions on how to return your item.
If your item is confirmed as faulty or we've sent you the wrong item, you won't be charged the standard return fee.
What can't I return?
For hygiene or customisation reasons, some products can't be returned if you've simply changed your mind. This includes opened or used cosmetics and beauty products and personalised items.
Gift cards are also non-refundable.
This doesn't affect your statutory rights if an item is faulty, damaged or not as described.
Returning a promotional item?
If your item was purchased as part of a multi-buy, bundle or promotional offer, your refund may be adjusted to reflect the terms of the original promotion.
For example, if you purchased 2 Phone Cases for £45 and return one, the case you keep will revert to its full price and your refund will be adjusted accordingly.
Need more information?
For more information about refunds, exchanges, gift cards, international returns and return exclusions, please see our full Returns Information page.
Start your return through the Skinnydip Returns Portal