Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product.
If it’s still not working, please contact our Customer Service team with your discount code and we will be able to advise you further.