Returns can take up to 14 working days to reach us, once processed by our Returns team, depending on your card issuer your refund will land in your account within 5 working days for UK orders, and 10 working days for International orders.
Exchange requests will be processed once we receive your return back at our warehouse, please note our exchange policy is subject to stock availability. If you receive a refund instead of an exchange for your return, unfortunately we were unable to process your request at this time.
If it’s been over 14 working days since you sent your parcel back and you have still not received your refund/exchange, please get in touch with us and attach a picture of your proof of postage receipt, confirm your order number and item(s) you returned. A member of our Customer Service team will get back to you as soon as possible.