We really hope you love every Skinnydip item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.
Returns cost £2.99 which will be deducted from your return total. However, if your item is classed as faulty, this fee will be wavered once the item has been checked. For all faulty items please contact our customer service team on firstname.lastname@example.org for a faulty authorisation code before sending your return back to us. Any faulty returns that are returned without an authorisation code will NOT be refunded.
When returning items to us, please include a note inside your return with your order number and the name and address used when placing the order. To organise your Freepost return please head to the Royal Mail Returns page here, please enter all the information required & generate a QR code. No printer is required & you will be able to return your order through your local Post Office branch.
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear, lingerie & sexual wellness. Personalised items are non-returnable / non-refundable. Gift Cards are also a non-returnable item.
Please ensure you keep hold of your proof of postage until you have received your refund/exchange. Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note UK returns can take up to 14 working days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days.
If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you. Exchanges are subject to stock availability, if we are unable to exchange your item, you will be issued with a refund instead.
Our store returns policy differs from the online return policy & is shown within store. For store purchases / returns please contact the store directly.
If you are returning item(s) to us from somewhere that isn’t in the UK, please note that returns are only free for our UK customers. For Europe & International returns we require that customers pay for returns. Please contact our customer service team at email@example.com before sending back your item(s). Parcels can take up to 21 working days to reach us and then the refund will land in your account within 5-10 working days once processed.
Organise your return here