How do I return an item?

UK RETURNS

Online returns

Inside all our orders you will find a returns address label attached in the bottom right corner of your invoice. Simply stick the attached returns label to the outside of your parcel, along with your returns note filled out and slotted inside before sealing.

Once this process has been completed, you can return your parcel to us using the Freepost service at your local Post Office. We ask that you obtain proof of postage and do not dispose of this until your return has been accepted.

Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note UK returns can take up to 14 working days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days.

If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you. Exchanges are subject to stock availability, if we are unable to exchange your item, you will be issued with a refund instead.

Returning to store

If more convenient, don’t forget you can also return/exchange your item(s) to one of our Skinnydip stores free of charge, just make sure you bring along your return slip and fill out the relevant boxes and return to us within 30 days of receipt for a full refund.  

INTERNATIONAL RETURNS

If you are returning item(s) to us from somewhere that isn’t in the UK, please note that returns are only free for our UK customers. While you're welcome to use our returns label in your parcel you'll need to pay yourself to send back any unwanted items but please feel free to use the cheapest delivery service available in your country.

All the information you need to fill the form in can be found in your order confirmation email - be sure to fill this in correctly to avoid any issues with processing your return. Please contact our Customer Service team if you require a returns note to be emailed to you. Please make sure to always obtain proof of postage and keep this safe until you’ve received confirmation of your return, in case we need to see it later on. 

Parcels can take up to 21 working days to reach us and then the refund will land in your account within 5-10 working days once processed.